Shipping Policy

At Pooch Emporium we’ve made our ordering process as simple as possible so you can get your gorgeous new item as quickly and easily as possible. We have a standard shipping fee to the UK of £4.95 and a next day fee of £7.95. All our products come complimentary gift-wrapped with pooch love 😊

Order Confirmation

Once you have placed your order you will be sent a confirmation email detailing what you have bought, how much it cost and the delivery information. This email does not however indicate that your order has begun to be processed or a confirmation of contract of purchase.

Delivery Options

All orders received Monday to Friday before 2pm will usually be dispatched on the same day,  orders received after 3pm on a Friday will be dispatched the following Monday. 

Standard UK Delivery

Using our Standard UK Delivery, your order will be delivered using Royal First Class with Signature – your new items should be with you within 2 days from dispatch date.

Special Delivery

Royal Mail Special Delivery provides a UK-wide next-day delivery service with guaranteed next day delivery.

USA Delivery

Your parcel will be dispatched using Royal Mail Standard International service   – your new items should be with you within 7-10 working days of dispatch.

International Delivery

Please contact us at [email protected] before placing your order to agree shipping fees and charges.

Free Shipping

From time to time we provide a UK Free Shipping Code,  this will provide Free Shipping dispatched using Royal Mail Second Class with Signature. 

Please note that charges may apply for returning these goods. In the event of cancellation, please see our returns policy.