Returns Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 14 days of purchase. You can return your product for an exchange or a refund to the original payment method. Please notify us within 14 days from the day you receive your product that you wish to return it, once the item is received back at Pooch Emporium we will issue a full refund back to the original payment method. We advise all returns to be suitably tracked and insured service, as we do not take responsibility for any goods that are lost or damaged whist being returned to us. Discounted items cannot be returned or exchanged. All returned items must be in original product packaging and show no signs of wear or use – we reserve the right to refuse refunds if items show signs of wear.

Returns Delivery
If you elect for a refund of a product returned by you because of a defect, it will be refunded as per our refunds policy, including any standard delivery charges paid by you including the cost of sending the item to you. We will not refund premium delivery surcharges. This will only be refunded upon the receipt of proof of the carriage costs. Please contact our Customer Support for further information.

Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, we recommend that you record this by photos and email them straight to [email protected] Items should be returned in their original packaging complete with all accessories and documentation. Once received back at Pooch Emporium, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Faulty items
If your purchase is faulty on arrival, we request that you inform us within 7 working days of receipt if you wish to receive a full refund. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage. This will only be refunded upon the receipt of proof of the carriage costs. Please contact our Customer Support for further information.